Last updated: Aug 20 2025

 

Benchmark (Exeter) Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains, in plain terms, what information we collect, why we collect it, and how we handle it.

 

By using our website (www.benchmarksurveys.co.uk), you agree to this policy.

 

 

Information We Collect

 

We may collect:

 

• Contact details – such as your name, email address, phone number.

• Project details – information you provide when making an enquiry or request for services.

• Technical data – such as IP address, browser type, and how you use our website (via cookies or analytics).

 

We only collect the minimum amount of data necessary for our services.

 

 

How We Use Your Information

 

We may use your information to:

 

• Respond to enquiries or provide our surveying services.

• Maintain business records and meet legal obligations.

• Improve our website and services.

• Share occasional updates or important notices (if you have agreed).

 

We do not sell or trade your data.

 

 

Legal Basis for Processing

 

Under the UK GDPR, we rely on one or more of the following lawful bases:

 

• Contract – when processing is necessary to provide our services.

• Legal obligation – where the law requires us to keep or share data.

• Legitimate interests – for running and improving our business.

• Consent – when you have given clear permission (e.g. to receive marketing emails).

 

 

Sharing Your Information

 

We may share data with trusted third parties who help us operate our business (e.g. IT providers, professional advisors). They are only allowed to use it for agreed purposes and must keep it secure.

 

We may also share information if required by law or to protect our legal rights.

 

 

International Transfers

 

If we transfer personal data outside the UK, we take steps to ensure appropriate safeguards are in place (e.g. standard contractual clauses or adequacy decisions).

 

 

Cookies

 

Our website uses cookies for basic functionality and analytics. You can manage or disable cookies in your browser settings. For more details, see our [Cookies Policy] (or include a short section if you don’t have a separate one).

 

 

How We Keep Data Safe

 

We use reasonable technical and organisational measures to protect personal data. However, no system is completely secure, so we cannot guarantee absolute security.

 

 

How Long We Keep Data

 

We keep personal data only as long as needed for the purposes described above or as required by law. Afterwards, it is securely deleted.

 

 

Your Rights

 

Under UK GDPR, you have rights including:

 

• To access your personal data.

• To correct inaccuracies.

• To request deletion.

• To restrict or object to processing.

• To request data portability.

• To withdraw consent at any time.

 

If you want to exercise these rights, please contact us at sales@benchmarksurveys.co.uk.

 

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we use your data: www.ico.org.uk.

 

 

Contact Us

 

If you have any questions about this Privacy Policy, please contact:

 

Benchmark (Exeter) Limited

Email: sales@benchmarksurveys.co.uk